Buyer Frequently Asked Questions
Who are Surface Pattern Marketplace?
The surface pattern marketplace is the new go to creative digital marketplace for fresh contemporary prints, surface patterns and textile designs. All Created by hand and finished to exceptional quality in ready to print format, immediate download and instant use.
The marketplace has been created to give all the inspirational awe inspiring and so very very passionate emerging design talent a helping hand and step up to get their designs out in the limelight and be seen by potential clients and buyers across the globe.
Do you need to join?
To view our standard license – royalty free licensed designs and our extended license designs you do not need to join, however if you would like to view our exclusive premium license designs, you will need to register. This will take a couple of minutes and you will then have an account where you can view, purchase and download your designs.
How do I Purchase?
All the licensed designs are priced, choose the correct license you require and click on the purchase tab, this will take you to the checkout. If you don’t have a pay pal account, you can choose to pay with pay pal guest check out by debit or credit card. You will be able to download the design straight away.
What can I use the designs for?
Standard license designs – are for personal use, like your personal website header, a scrap book cover or phone cover, even print them as a piece of art for your home. see standard license information.
Extended license designs – can be used on commercial production for resale up to 500 units. If you need a larger run of products then our premium license designs would be a better choice, as you buy the design outright giving you total exclusivity on the design and can use for as many products as you wish.See extended license Information.
Premium license designs – They are sold with our exclusive license which means you will own the design outright. For unlimited commercial production. On purchase the designs is removed from the marketplace. See Premium licence information.
Can you upgrade your license?
No, if you purchase a standard license design, you cannot upgrade the design as they are for personal use. Simply, choose and purchase a new design on an extended or premium license which gives you more scope to use on commercial products for resale.
Can you get the design customised?
Yes, but we only offer customisation on our exclusive premium license designs – If you purchase one of our premium license designs, or designers are on hand to offer any customisation you might require, for
What file type will you receive?
Our designers finish the designs in Adobe Photo Shop or Adobe Illustrator.
Saving the designs into a zip folder, depending on which license you choose:
Standard License – Zip folder containing – High res JPG .
Extended License – Zip folder containing – High res original design saved in layers if applicable, in repeat – (unless placement print) fully editable and saved as PSD or AI file.
Premium License – Zip folder containing – High res original design saved in layers (if applicable) in repeat – (unless placement print) fully editable and saved as PSD or AI file.
Returns, Refunds on Patterns?
Unfortunately once purchase and downloaded, we are not able to accept returns or offer a refund. However if the file is faulty, or there is a problem on opening the design, please contact us and we send you the file again by secure email.
What are your prices?
Standard license designs are fixed at £39.00
Extended License designs are fixed at £65.00
Premium exclusive designs are priced between £150.00 and £300.00